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The impact of frontline employees’ competency on customer satisfaction: A Study on hotel industry in Batticaloa District
Anaththa Pathiranalage Hasitha Charuni, Parackrama
(
Faculty of Commerce and Management
,
2018
)
A comparative study on consumers perspective of relationship marketing in financial services-special reference to State banks and Non-State banks
Vino, Vettivel
(
Faculty of Commerce & Management
,
2013
)
Study on the factors that contribution to customer satisfaction with special reference the finance company PLC Trincomalee district
Thuvaragan, T
(
Faculty of Commerce and Management
,
2013
)
The impact of service Quality on customer satisfaction: special reference on service station for motor vehicle service station in Kurunegala area
Rasnayaka Mudiyanselage Asela Bandara, Nawarathna
(
Faculty of Commerce & Management
,
2018
)
Customer satisfaction of e-service quality of online shopping in Sri Lanka
Habeeba, Y.L.
(
Faculty of Commerce & Management
,
2017
)
Customer satisfaction on saving scheme of commercial bank PLC in Galle district
Udayashantha, Theekshana.W
(
Faculty of Commerce and Management
,
2017
)
Impact of service marketing mix on customer satisfaction in janashakthi insurance in Jaffna district
Thujaanthi, T
(
Faculty of Commerce and Management
,
2017
)
A comparative study on customer satisfaction of mobile phone communication services of dialog GSM and airtel company in Ampara district
Sujeepan, C
(
Faculty of Commerce and Management
,
2011
)
Assessing the level of customer satisfaction with respect to physical evidence and employee interaction
Thusyanthy, V
(
Faculty of Commerce and Management
,
2011
)
Customer satisfaction on customer service of Sri Lanka telecom (SLT)
Arunmaran, T
(
Faculty of Commerce and Management
,
2011
)
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Author
Anaththa Pathiranalage Hasitha Charuni, Parackrama (1)
Arunmaran, T (1)
Balraj, N (1)
Benadict, S (1)
Dilani, T (1)
Eranda Niroshan, Lilanage (1)
Gaminige Suraj Madhushanka, Wickramasinge (1)
Habeeba, Y.L. (1)
Isuru Dinesh Jayasinghe, J. A. (1)
Janaka, Anil.P (1)
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Subject
Customer satisfaction (44)
Reliability (4)
Service quality (4)
Tangibility (4)
Assurance (3)
Batticaloa district (3)
Empathy (3)
Responsiveness (3)
Service Quality (3)
Banking industry (2)
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Date Issued
2014 (8)
2019 (8)
2011 (6)
2017 (6)
2018 (5)
2016 (4)
2013 (3)
2010 (2)
2015 (2)
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