The impact of service Quality on customer satisfaction: special reference on service station for motor vehicle service station in Kurunegala area

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Date
2018
Authors
Rasnayaka Mudiyanselage Asela Bandara, Nawarathna
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Publisher
Faculty of Commerce & Management
Abstract
Description
Keywords
Service Quality, Tangibility, Reliability, Assurance, Responsiveness, Empathy, Customer satisfaction
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