Browsing Annual Research Session 2009 by Subject "Perceived Service Quality, Expected Service Quality, Service Quality Gap"

Browsing Annual Research Session 2009 by Subject "Perceived Service Quality, Expected Service Quality, Service Quality Gap"

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  • M.A, Najeema (Eastern University Sri Lanka, 2009)
    Hospital services have the priority as which involves with the human health. The service provided by the hospital should have the proper quality. Therefore, this study was carried out to measure the service quality of ...

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