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DISPARITY IN THE SERVICE QUALITY OF BANKING BETWEEN STATE BANKS AND PRIVATE BANKS IN AMPARA DISTRICT
FERNANDO, PKD.VIHANGA
(
Faculty of Commerce and Management Eastern University, Sri Lanka
,
2020
)
A STUDY ON RELATIONSHIP AMOUNG SERVICE QUALITY, BRAND IMAGE CUSTOMER SATISFACTION AND CUSTOMER LOYALTY A SPECIAL REFERNECE TO BANK CUSTOMER GALLE DISTRICT
WITHARANA, K.MALKISANJULA
(
DEPARTMENT OF MANAGEMENT FACULTY OF COMMERCE AND MANAGEMENT EASTERN UNIVERSITY , SRI LANKA
,
2023
)
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Author
FERNANDO, PKD.VIHANGA (1)
Isuru Dinesh Jayasinghe, J. A. (1)
MAHENDRAN, THUVARAKA (1)
Malwaththe Gedara Ajith Kumara, Rajapaksha (1)
Randika Premarathne, W. S. (1)
Rasnayaka Mudiyanselage Asela Bandara, Nawarathna (1)
Sankalpa, M.M. (1)
Subasinghe Nishshanka Niroshan Mihiranga, Dias (1)
SUGATHADASA, DEEPANJALEE (1)
Tharanga Sandaruwan, G R (1)
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Subject
Reliability (12)
Responsiveness (12)
Assurance (11)
Empathy (10)
Tangibility (7)
Customer satisfaction (4)
Service Quality (4)
Service quality (2)
Commercial Banks (1)
Convenience (1)
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2018 (4)
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