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Showing 8 out of a total of 8 results for community: Thesis Collection.
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THE RELATIONSHIP BETWEEN TECHNOLOGY READINESSES, SERVICE QUALITY AND CUSTOMER SATISFACTION TOWARDS SELF.SERVICE BANKING IN THE AI\URADHAPURA DISTRICT
LAMASHANI, RM.THATITHYATHA
(
Faculty of Commerce and Management Eastern University, Sri Lanka
,
2020
)
AN ANALYSIS OF FACTORS AFFECTING SWITCHING BEHAVIOR OF CUSTOMER IN GENRAL INSURANCE INDUSTRY IN BADULLA DISTRICT
RATHNAYAKE, RMD.SANDYA KUMARI
(
Faculty of Commerce and Management Eastern University, Sri Lanka
,
2021
)
STUDY ON CUSTOMER BEHAVIOUR BASED ON SERVICE FACTORS AND ITS IMPACT ON CUSTOMER RETENTION (WITH SPECIAL REFERENCE TO MOTOR INSURANCE INDUSTRY IN TRINCOMALEE DISTRICT)
MADUSHANI, SA. POORNIMA
(
Faculty of Commerce and Management Eastern University, Sri Lanka
,
2020
)
THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION OF TELECOMMUNICATION SERVICES IN ERAVUR PATTU CHENKALADY DIVISION OF BATTICALOA
Sathees, Mr. A.
(
DEPARTMENT OF MANAGEMENT FACULTY OF COMMERCE AND MANAGEMENT EASTERN UNIVERSITY , SRI LANKA
,
2021
)
FACTOR INFLUENCING ON THE CUSTOMER RETENTION IN THE BAI\KTNG SECTOR A SPECIAL REFERENCE TO VAVUNIYA DISTRICT
THUSHYANTITY, J. MARY
(
Faculty of Commerce and Management Eastern University, Sri Lanka
,
2020
)
TIIE EFFECTIVENESS OF SWITCHII{G BARRIER ON CUSTOMER LOYALTY MEDIATED WITH CUSTOMER SATISFACTIOI{ AMONG SERVICE PROVIDERS OF TELECOMMUNTCATION TNDUSTRY IN BATTICALOA DISTRICT
JEYANTHINY, MAYILVAKANAM
(
Faculty of Commerce and Management Eastern University,Sri Lanka
,
2023
)
ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM), CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION FROM BANKING SECTOR: A COMPARATIVE STUDY BETWEEN STATE AND PRIVATE BANKS IN NUWARA ELIYA DISTRICT.
NEELAWATHURA, NEELAWATHURA WALAWWE MAHESH RASIKA BANDARA
(
Faculty of Commerce and Management Eastern University, Sri Lanka
,
2023
)
ELECTRONIC CUSTOMER RELATIOI{SHIP MANAGEMEI{T (B-CRM)ANDCUSTOMERLOYALTY:THEMEDIATING ROLE OF CUSTOMER SATISFACTION IN THE BANKING INDUSTRY: SPECIAL REFERENCE To BATTICALOA
KEETHANSALY, PAVANANTHAM
(
DEPARTMENT OF MANAGEMENT FACULTY OF COMMERCE AND MANAGEMENT EASTERN UNIVERSITY , SRI LANKA
,
2023
)
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Author
JEYANTHINY, MAYILVAKANAM (1)
KEETHANSALY, PAVANANTHAM (1)
LAMASHANI, RM.THATITHYATHA (1)
MADUSHANI, SA. POORNIMA (1)
NEELAWATHURA, NEELAWATHURA WALAWWE MAHESH RASIKA BANDARA (1)
RATHNAYAKE, RMD.SANDYA KUMARI (1)
Sathees, Mr. A. (1)
THUSHYANTITY, J. MARY (1)
Subject
Customer Satisfaction (8)
Service Quality (4)
Customer Loyalty (3)
Banking Industry (1)
Competitive Advantage (1)
Customer Experience (1)
Customer Perception of Value and Customer Retention (1)
Customer Retention (1)
Customer Switching Behavior (1)
E- CRM (1)
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Date Issued
2020 (3)
2023 (3)
2021 (2)
Has File(s)
Yes (8)