Abstract:
This study is aimed to find out the Acceptance of Mobile banking inrColombo l)istrict
and it conducted as a comparative study between state and private danks. The study is
conducted in Colombo District to evaluate and identify the most influential factors
that e,re related to the Acceptance of Mobile banking. There are six determinants
included in this study to be researched are perceived usefulness, perceived ease of use,
perceived enjoyment. security and privacy, quality of internet cornection and amount
of information.
Convenience sampling procedure is used in this research based on the availability of
respondents. A questionnaire is designed using Five-Point Likert Scales and
distributed to the customers who are using mobile banking for their banking purposes
in order to learn their opinions. Data are collected fiom two hundred (200) customers
and analyze it using Descriptive statistics, Correlation analysis, Regression analysis
and Demographic factors on Acceptance of Mobile Banking analysis. Overall, the
findings in this study are supported by other studies in literatures. Since the existing
literature is not sufficiently addressing the mobile banking usage by customers in
Colombo district, this study is trying to fill the gap by doing an empirical study to
examine the factors that influence to the use oi mobile banking by customers in the
Colombo district.
The results showed that there is positive signihcant relationship between independent
variables and the dependent variable which is Acceptance of Mobile Banking.
Further, there are significant impact of are perceived usefulness, perceived case of
use, perceived enjoyment, security and privacy, quality of internet connection and
amount of information on Acceptance of Mobile Banking by the customers between
state and private banks in Colombo district.
Based on the study results, researcher recommends to maintain the highest levels of
Acceptance of Mobile Banking by keeping pace with the latest developments in the
fields such as perceived usefulness, perceived ease of use, perceived enjoyment,
security and privacy, quality of internet connection and amount of information in
private and state banks in Colombo district.
