THE RELATIVE CONTRIBUTION OF FORMAL AND INFORMAL ORGANIZATIONAL WORK- FAMILY SUPPORT ON JOB SATISFACTION IN COLOMBO DISTRICT

Abstract

This research investigates the impact of formal and informal organizational work-family support on job satisfaction among employees in the Colombo District of Sri Lanka. Employing a quantitative research methodology, the study aims to explore the dynamics between several types of organizational support systems and their influence on the overall job satisfaction of employees. To this end, a structured questionnaire was utilized to collect primary data from a sample of 378 employees, drawn from the 9 listed banks in the Colombo District, using a convenience sampling technique breaking down to the Banking sector. The data gathered were rigorously analyzed using EViews, employing descriptive, correlation, and multiple regression analyses to unearth insights relevant to the research questions. The essence of this research lies in its focus on understanding how formal and informal means of organizational support affect the work-life balance and job satisfaction of employees within Colombo district, in Sri Lanka. The study's findings reveal a noteworthy conclusion: informal organizational work-family support mechanisms have a more substantial impact on job satisfaction compared to formal organizational support in the Colombo District. this insight is particularly relevant in the context of Sri Lanka, where cultural and social dynamics might influence the effectiveness of informal support systems in the workplace. The research emphasizes the need for organizations in Colombo, and potentially in similar urban settings, to recognize and bolster informal support mechanisms as they play a crucial role in enhancing employee satisfaction and well-being. This understanding is vital for companies looking to improve their workplace environment and increase employee contentment and productivity.