THE ROLE OF KNOWLEDGE MANAGEMENT PRACTICES IN SUPPORTING EMPLOYEE CAPACITY FOR IMPROVISATION: SPECIAL REFERENCE TO SELECTED BANKS IN BATTICALOA DISTRICT

Abstract

In today's fast-changing world. organizations struggle to stay strong. They might face unexpected problems they didn't see coming, which can impact the company in many ways. Therefore, it is important for employees to having improvisational skills. Knowledge management practices help to improve the employee capacity for improvisation. Knowledge management practices included utilization of documented knowledge, utilization of experiential knowledge, knowledge sharing, and knowledge creation. This study examined the knowledge management practices and employee improvisation from the perspective of employees in banking sector. In addition to this, the researcher identify the level of these variable, impact and relationship between them. So far lack of research has been carried out in Sri Lanka to investigate the relationship and influence of knowledge management practices on employee improvisation. In doing so, a survey is administered among 238 employees who are working selected banks in Batticaloa District. Researcher hypothesized and found that knowledge management practices (utilization of documented knowledge, utilization of experiential knowledge, knowledge sharing, and knowledge creation) was positively related to employee improvisation. The study also revealed that utilization of documented knowledge, utilization of experiential knowledge, knowledge sharing, and knowledge creation have impact on employee improvisation. Moreover, this study found that that knowledge management practices (utilization of documented knowledge, utilization of experiential knowledge, knowledge sharing, and knowledge creation) has high level of employee improvisation. Further, the findings of this study offer guidance to the banking sector looking to improve their employees' abilities.