Abstract:
This study investigates the impact of managerial coaching specifically in the task
guidance, task feedback and employee support dimensions on employee productivity
in the banking sector in Hambantota District. As organizations place increasing
emphasis on human capital development in search of competitive advantage, successful
managerial coaching has emerged as an integral tool for influencing employees'
performance and organizational success. This research aims to investigate the influence
of different dimensions of coaching on employee productivity in the work environment.
Embracing a quantitative research design, the evidence was collected with the
assistance of structured questionnaires administered to a sample of 230 bank employees
in selected state and private banks in Hambantota. Data were analysed in SPSS 26
version using descriptive statistics, ANOVA, correlation. and regression analysis to
verify the relationships and determine the strength and significance of each factor's
effect on productivity. The findings indicate that all three aspects of managerial
coaching - task guidance, task feedbact<, anrl"brhployee Support have a significant and
positive impact on employee productivity. That is. empibyees who receive clear task-
.,i
related guidance, constructive performance feedbaOk- and ongoing support from their
managers are found to demonstrate higher levels of mtqivation. efficiency, and goal
achievement.
The findings emphasize the need to equip managers with coaching competencies to
ensure that coaching practices are not only carried out but done so in a manner that
aligns with organizational objectives. In conclusion, the study contributes to the
growing body of literature on managerial development and offers practical
recommendations for improving employee productivity through structured coaching
practices. It highlights that task focused coaching and supportive managerial behaviors
are essential for driving employee productivity in service-driven sectors such as
banking.
Keywords: Managerial Coaching, Task Guidance, Task Feedback, Employee Support,
Employee Productivity.
