The Effects of Employee Behaviour on customer participation in the service Encounter - mediating role of Customer Emotions in Commercial bank

dc.contributor.author	Jahini, A.S.
dc.date.accessioned	2020-11-05T06:01:57Z
dc.date.available	2020-11-05T06:01:57Z
dc.date.issued	2019
dc.identifier.uri	http://www.digital.lib.esn.ac.lk/handle/123456789/13994
dc.language.iso	en	en_US
dc.publisher	Faculty of commerce & Management	en_US
dc.subject	Customer Emotions	en_US
dc.subject	Customer Participation	en_US
dc.title	The Effects of Employee Behaviour on customer participation in the service Encounter - mediating role of Customer Emotions in Commercial bank	en_US
dc.type	Thesis	en_US
dc.identifier.sslno	FCM2335	en_US