Impact of perceived justice on customers satisfaction with service recovery in telecommunication companies in Batticaloa district

Ahamed Mohideen Hilal, Nisha

dc.contributor.author	Ahamed Mohideen Hilal, Nisha
dc.date.accessioned	2019-01-24T09:03:57Z
dc.date.available	2019-01-24T09:03:57Z
dc.date.issued	2018
dc.identifier.uri	http://www.digital.lib.esn.ac.lk/handle/123456789/256
dc.language.iso	en	en_US
dc.publisher	Faculty of Commerce and Management	en_US
dc.subject	Perceived justice	en_US
dc.subject	Distributive justice	en_US
dc.subject	Procedural justice	en_US
dc.subject	Interactional justice	en_US
dc.subject	Customer satisfaction with service recovery	en_US
dc.subject	Work-of-mouth and repurchase intention	en_US
dc.title	Impact of perceived justice on customers satisfaction with service recovery in telecommunication companies in Batticaloa district	en_US
dc.type	Undergraduate Report	en_US
dc.identifier.sslno	FCM2008	en_US