The impact of frontline employees’ competency on customer satisfaction: A Study on hotel industry in Batticaloa District

Anaththa Pathiranalage Hasitha Charuni, Parackrama

dc.contributor.author	Anaththa Pathiranalage Hasitha Charuni, Parackrama
dc.date.accessioned	2019-01-24T09:25:14Z
dc.date.available	2019-01-24T09:25:14Z
dc.date.issued	2018
dc.identifier.uri	http://www.digital.lib.esn.ac.lk/handle/123456789/263
dc.language.iso	en	en_US
dc.publisher	Faculty of Commerce and Management	en_US
dc.subject	Frontline employees'competency	en_US
dc.subject	Customer service competency	en_US
dc.subject	Interpersonal communication competency	en_US
dc.subject	Emotional understanding competency	en_US
dc.subject	Customer satisfaction	en_US
dc.title	The impact of frontline employees’ competency on customer satisfaction: A Study on hotel industry in Batticaloa District	en_US
dc.type	Undergraduate Report	en_US
dc.identifier.sslno	FCM2012	en_US