The impact of service quality on customer retention: Special reference to bank of Ceylon in Batticaloa district

dc.contributor.author	Manoharan, Viththiyatharan
dc.date.accessioned	2019-01-28T07:46:57Z
dc.date.available	2019-01-28T07:46:57Z
dc.date.issued	2017
dc.identifier.uri	http://www.digital.lib.esn.ac.lk/handle/123456789/276
dc.language.iso	en	en_US
dc.publisher	Faculty of Commerce and Management	en_US
dc.subject	Service Quality	en_US
dc.subject	Customer Retention	en_US
dc.title	The impact of service quality on customer retention: Special reference to bank of Ceylon in Batticaloa district	en_US
dc.type	Undergraduate Report	en_US
dc.identifier.sslno	FCM2123	en_US