dc.contributor.author | Manoharan, Viththiyatharan | |
dc.date.accessioned | 2019-01-28T07:46:57Z | |
dc.date.available | 2019-01-28T07:46:57Z | |
dc.date.issued | 2017 | |
dc.identifier.uri | http://www.digital.lib.esn.ac.lk/handle/123456789/276 | |
dc.language.iso | en | en_US |
dc.publisher | Faculty of Commerce and Management | en_US |
dc.subject | Service Quality | en_US |
dc.subject | Customer Retention | en_US |
dc.title | The impact of service quality on customer retention: Special reference to bank of Ceylon in Batticaloa district | en_US |
dc.type | Undergraduate Report | en_US |
dc.identifier.sslno | FCM2123 | en_US |