Impact of interpersonal skills of hotel staff on guest satisfaction

dc.contributor.author	Chandani Jayamali, K. W.
dc.date.accessioned	2020-03-13T04:46:16Z
dc.date.available	2020-03-13T04:46:16Z
dc.date.issued	2019
dc.identifier.uri	http://www.digital.lib.esn.ac.lk/handle/123456789/4324
dc.language.iso	en	en_US
dc.publisher	Faculty of Commerce & Management	en_US
dc.subject	Interpersonal skills	en_US
dc.subject	Guest satisfaction	en_US
dc.subject	Listening skill	en_US
dc.subject	Empathy	en_US
dc.subject	Optimism	en_US
dc.subject	Management Perception	en_US
dc.title	Impact of interpersonal skills of hotel staff on guest satisfaction	en_US
dc.type	Thesis	en_US
dc.identifier.sslno	FCM2270	en_US