Abstract:
This study examines the influence of institutional factors on employee frustration in
private sector banks within the Batticaloa f)istrict of- Sri Lanka, rvith a particular fbcus
on the moilerating eff'ect of gender. Utilizing primary data cclllected from 15q
employees across eight private banks, the research aims to understand holv various
institutional fuctors such as communication, unclear authority. resource constraints,
promotion and rewarci systems. and salary structure impact employee frustration.
Additionally, it explores hon gender moderates these relationships.
The stldy employs quantitative methods to analyze the data. ttsing Pearson correlation
and regression anal,vsis to assess the significance and strength of tire relationships
betrveen institutional factors and enrployee {iustration. I{e.v-- findings reveal that
communication salary struoture and promotion and rervard systems are negativell"
correlated r.vith ernplol.'ee frustration, suggesting that improvements in these areas can
reduce fiustration. Conversely. unclear authority and resource constraints are positively'
correlated r.vith frustration, indicating that these issues exacerbate employee
dissatisfaction. The analysis also finds that gender does not moderate the relationship
between institutional lactors and emplo;,'ee frustration, though its effect varies across
dif}'erent f'actors.
The study provides practical recommendations for private sector banks" including
enhancing communication practices, clarifying authorit,v" structures, addressing
resource limitations, and refining promotion and rervard systems. It also emphasizes
the need for gender-sensitive policies to accommodate the distinct experiences of male
and t-emale employees.
In conclusion, this research contributes to a deeper understanding of horv institutional
factors and gender dynamics influence employee frustration in the banking sector. It
of-fers valuable insights into bank management and suggests avenues for f'r"rture research
to lurther explore these relationships and their implications.
Key Wortls: Communication, {Jnclesr Authority, Resource Constraint, Sakrry
Strgcture, Promotiotr und Reward, Employees' Frustratittn, Privule Seclor Banks,
Batticuloa, Sri Lanka
