Abstract:
This research provides a comprehensive understanding of horv Inclusive LeaCership
influences Employee Voice Behaviour, with Psychological Safety playing a mediating
role, within five-star hotels in Colombo, Sri Lanka. The study explores the five
dimensions of Inclusive Leadership: Supporting Team Members, Ensuring Justice and
Equity, Shared Decision-Making, Maintaining Availability, and Demonstrating
Openness and their impact on four t-vpes of Emplo-vee Voice Behaviour: Supportive
Voice, Constructive Voice, Defensive Voice, and Destructive Voice.
Grounded in existing literature, a conceptual framervcrk.nas developeC to investigate
the direct and indirect relationships among the variables. Primary data was collected
through a structured questionnaire distributed among 400 employees working in frontoffice,
housekeeping, food and beverage, and guest services departments ofthe selected
five-star hotels in Colombo, using a convenience sampling technique. The study
emplo_ved univariate (descriptive). bivariate (correlation). and multivariate (regression
and mediation) analyses to examine the proposed t yplii"r"r.
The findings reveal a signifioant pcsiti.;e relationship betrveen klclu$i','e LeaCership and
Employee Voice Behaviour. Moreover, Psychological Safety was found to partially
mediate the relationship, indicating that inclusive leadership fosters-a psychologically
safe environment, which in turn encourages employees to express their opinions and
ideas openly. This highlights the critical role of inclusive leadership in promoting
constructive emplo-vee communication and enhancing organizational performance in
high-pressure service industries.
This research contributes tc the theoretical unders+,anding of leadership anC 'roice
behaviour by examining the underexplored role of Psychological Safefy in a South
Asian hospitality context. It also provides practical insights for hospitality managers on
how to cultivate inclusive practices that promote employee engagement and innovation.
Keywords: Inclusive Leadership, Employee Voice Behaviour, Psychological Safety,
Hospitality Industry, Colombo, Leadership Behaviour, Organizational Communication
