Abstract:
This study explores the impact of the high perfonnance organization fiamework on
organizational perfbrmance in llnancial institutions in Batticaloa, Sri Lanka' The high
performance organization framework, developed by De Wiaal 1201il)' comprises five key
dimensions: management qr.ralir.v*, quality workfbrce. long-tenn orientation' openness and
action orientation, and continuous improvement. Despite its global recognition' limited
empirical evidence exists regarding its relevance in the Sri Lankan context' This research
aims to assess the current level of high performance organization practices' analyze their
relationship with organizational performance, and determine the individual influence of
each dimension.
A quantitative research design r.vas adopted. using structured questionnaires to collect data
from 291 respondents across 15 financial institutions in Batticaloa. Data were analyzed
using univariate, bivariate, and multiple regression techniques' Findings indicate that all
five high performance organization framework factors are moderately practiced and
significantly related to organizational perfonnance. Notably, continuous improvement and
qualiqv workforce showed the strongest positive influence'
The study concludes that adopting high performance organization practices can enhance
efficiency, service delivery, and competitiveness in the financial sector of Batticaloa' It
offers practical recommendations for management and contributes to the academic
unclerstancling of high performance organization in financial institutions, paving the way
for future research in similar contexts'
Keywords: high perfbrmance crganization, organizational perfbrmance' fln:rncial
institutions, lnanagement qualit-v' qualit-v workfcrrce, lnng-terltr crientation' openness ancl
action orientation, continttous improvernent
