The impact of frontline employees’ competency on customer satisfaction: A Study on hotel industry in Batticaloa District
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The impact of frontline employees’ competency on customer satisfaction: A Study on hotel industry in Batticaloa District
Anaththa Pathiranalage Hasitha Charuni, Parackrama
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http://www.digital.lib.esn.ac.lk/handle/123456789/263
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Faculty of Commerce & Management
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