Total Quality Management Practices And Their Effects On Financial Performance Of Firms In The Apparel Industry In Galle District

Abstract

The objective of this study is to examine the total quality management practices and their effects on financial performance of Firms in the Apparel Industry in Galle District. In this study determinants are leadership and top management commitment. employee empowerment practices, quality policy and strategy practices and supplier partnership practices. There are 156 Apparel firms w-ere selected for this study. The study was conducted by collecting primary data through a structured questionnaire. The Statistical Package for Social sciences (SPSS) version 22 used to analyze the data. Data analyze is done by using Reliability. descriptive statistics, Pearson's correlation coefficient and regression analysis. The result was representing by the form of tables and the bar graphs. The expectation of Total Quality Management is to reduce the total operational cost and improve the service delivery. Financial performance can be achieved if the operations of the organization is linked with the basic requirements that customers are expected. But there are not sufficient studies to validate the total quality management practices and their effects on financial performance in Sri Lankan Apparel industry. So There is a need for consider financial performance in manufacturing sector also because many people are employed in a manufacturing sector. So in this study researcher tries to fill this gap by establishing the total quality management practices and their effects on financial performance of Firms in the Apparel Industry Galle District. Findings of this study revealed there is a positive relationship between Total quality management practices and their effects on financial performance in the apparel industry in Galle district. The study was important for the Apparel institutions and other Garment factories as it provide information and thrive to the success by implementing total quality management. Also it will also assist the policy makers and regulatory bodies.