Abstract:
This study investigates the impact of soft skills and training and development on
employee performance in the insurance sector. It aims to assess the current levels of
soft skills, training and development, and employee performance among employees in
selected insurance companies. Additionally, the study examines the relationship
between soft skills and employee performance, as well as the relationship between
training and development and employee performance. Furthermore, it evaluates the
impact of soft skills and training and development on employee performance within the
insurance companies.
The research employed a quantitative approach, collecting data through a structured
questionnaire from 384 employees across six selected insurance companies in Sri
Lanka. The data were analyzed using descriptive statistics. correlation analysis, and
multiple regression analysis.
The findings revealed that the levels of soft skills, training and development, and
employee performance were generally high among the employees in the selected
insurance companies. A strong positive relationship was observed between soft skills
and employee performance, as well as between training aid development and employee
performance. The regression analysis indicated that soft skills and training and
development significantly and positively influenced employee performance, explaining
79.8% of the variation in employee performance.
The study contributes to the understanding of the importance of soft skills and training
and development in enhancing employee performance within the insurance sector. It
provides insights for managers and organizations to develop strategies that prioritize
soft skills development and training initiatives, ultimately leading to improved
employee performance and organizational success.
