The Impact of Customer Relationship Management on Customer Retention: Comparative Study between State and Private Banks in Anuradhapura

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dc.contributor.author Kumarasinghe, K.A.I.M.
dc.date.accessioned 2020-11-06T04:39:05Z
dc.date.available 2020-11-06T04:39:05Z
dc.date.issued 2019
dc.identifier.uri http://www.digital.lib.esn.ac.lk/handle/123456789/14075
dc.language.iso en en_US
dc.publisher Faculty of commerce & Management en_US
dc.subject Customer Relationship Management en_US
dc.subject Customer Retention en_US
dc.subject Customer satisfaction en_US
dc.subject State Commercial Banks en_US
dc.subject Private Commercial banks en_US
dc.title The Impact of Customer Relationship Management on Customer Retention: Comparative Study between State and Private Banks in Anuradhapura en_US
dc.type Thesis en_US
dc.identifier.sslno FCM2374 en_US


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