dc.contributor.author | Kumarasinghe, K.A.I.M. | |
dc.date.accessioned | 2020-11-06T04:39:05Z | |
dc.date.available | 2020-11-06T04:39:05Z | |
dc.date.issued | 2019 | |
dc.identifier.uri | http://www.digital.lib.esn.ac.lk/handle/123456789/14075 | |
dc.language.iso | en | en_US |
dc.publisher | Faculty of commerce & Management | en_US |
dc.subject | Customer Relationship Management | en_US |
dc.subject | Customer Retention | en_US |
dc.subject | Customer satisfaction | en_US |
dc.subject | State Commercial Banks | en_US |
dc.subject | Private Commercial banks | en_US |
dc.title | The Impact of Customer Relationship Management on Customer Retention: Comparative Study between State and Private Banks in Anuradhapura | en_US |
dc.type | Thesis | en_US |
dc.identifier.sslno | FCM2374 | en_US |