The impact of service recovery on customer satisfaction A comparative study state banks and private banks in Manmunai north ds division Batticaloa

dc.contributor.author	Muthugala, K
dc.date.accessioned	2019-03-15T04:45:26Z
dc.date.available	2019-03-15T04:45:26Z
dc.date.issued	2011
dc.identifier.uri	http://www.digital.lib.esn.ac.lk/handle/123456789/2060
dc.language.iso	en	en_US
dc.publisher	Faculty of Commerce and Management	en_US
dc.subject	Customer satisfaction	en_US
dc.subject	State banks in Manmunai north ds division	en_US
dc.subject	Private banks in Manmunai north ds division	en_US
dc.subject	Batticaloa	en_US
dc.title	The impact of service recovery on customer satisfaction A comparative study state banks and private banks in Manmunai north ds division Batticaloa	en_US
dc.type	Undergraduate Report	en_US
dc.identifier.sslno	FCM1206	en_US