The impact of service recovery on customer loyalty - A comparative study on state banks and private banks in Batticaloa district

dc.contributor.author	Archchana, Y
dc.date.accessioned	2019-04-03T08:44:38Z
dc.date.available	2019-04-03T08:44:38Z
dc.date.issued	2016
dc.identifier.uri	http://www.digital.lib.esn.ac.lk/handle/123456789/2561
dc.language.iso	en	en_US
dc.publisher	Faculty of Commerce and Management	en_US
dc.subject	Customer loyalty	en_US
dc.subject	State banks in Batticaloa district	en_US
dc.subject	Private banks in Batticaloa district	en_US
dc.title	The impact of service recovery on customer loyalty - A comparative study on state banks and private banks in Batticaloa district	en_US
dc.type	Undergraduate Report	en_US
dc.identifier.sslno	FCM1663	en_US